Empathy is not just some vague urging to be kind. Empathy is a precondition for certain knowledge of the world. The isolated individual, trying to contemplate the world alone, has no chance of understanding it.
"Here is what we seek: a compassion that can stand in awe at what the poor have to carry rather than stand in judgement at how they carry it. "
"You think your pain and your heartbreak are unprecedented in the history of the world, but then you read."